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Frequently asked questions Frequently asked questions

1. Why isn´t HTML5 able to play on all browsers and platforms?

The bradmax player requires a browser that supports HTML5 / MSE and H264. Older browsers like Internet Explorer 10 are not supported without additional IE Flash plugin.

2. Is it possible to avoid using plugins?

Thanks to the proper use of the HTML5, MSE and web API the bradmax player plays video without using Flash or any other browser plugin. It is possible for a backwards compatibility with the help of plug-ins ie flash.

3. Is it possible to adjust the players interface?

Yes. Bradmax configurator allows you to create a player adjusted to your needs. If there is a special requirement of a player feature, we can always customise it for you.

4. Which codecs are you using?

Bradmax player supports H264 for video and AAC for audio. MP3 is not supported with HTML5. Please be aware of this using HLS with MP3 audio streams.

5. What is Bradmax player's advantages in comparison to the competition?

Besides the lower price we offer, we are much more flexible than big coroporations. For us, every case is important, it doesn't matter how big is your project. We also obtained unique multiDRM solution, thanks to this we can lower the costs of CDN and encoding even up to 60 %.

6. How can I build a player?

Just log-in into your panel and confiture your own player. After that generate a package of files and embed the code into your website. If you need more help LiveChat us!

7. I would like to create my VOD service, can you help?

Yes, of course, we just need more details about your project.

8. Does Bradmax player support YouTube and Vimeo?

Yes, you can use our skins to wrap these players up.

9. Which types of advertisments formats do you support?

We support VAST, VMAP, VPAID and Google IMA

10. What are the restrictions in the FREE version?

In the free version of Bradmax player advertisments and DRM are not supported.

11. What are the reasons to start using Bradmax player instead of Flash Player to play HLS?

HTML5 offers better quality, higher security and it is more friendly for developers to work with. Bradmax player supports HLS without old fashioned Flash.

12. I would like to create software for set-top-boxes, can you help?

Yes, of course, we just need more details about your project.

13. My project is complicated, I don’t know if you could meet all of my requirements?

We are flexible, we can create any solution you want to have. We just need to talk to you and get to know your needs better.


Information on the processing of personal data

To be able to use the Service in accordance with the Terms of Service, you will be asked to provide some of your personal data. We will only ask you for the data that is adequate in relation to the purposes for which it will be processed.

The controller of your personal data is Bradmax Sp. z o.o. Sp. k. with its registered office in Warsaw (01-031), Aleja Jana Pawła II 61/164, e-mail address: (hereinafter: Bradmax, we, us, our).

Your use of the Service is voluntary.

Personal data will be collected in connection with the Service, for the purpose and scope necessary to:

The rights of the data subject

Personal data will be processed for the time necessary to perform the Agreement, then in an adequate scope until the moment of effective opposition in connection with the processing of personal data for the purposes of direct marketing and after this period for purposes and for the period and to the extent required by law or to secure any claims.

You have the right to access your personal data and the right to rectify, delete or limit processing, the right to transfer data and the right to object to their processing.

In addition, you have the right to lodge a complaint to the supervisory body when you believe that we are processing your personal data in violation of the provisions of generally applicable law.

Providing personal data is voluntary, but it is necessary to be able to use the Service in accordance with the Agreement.

Protection of personal data

Bradmax undertakes to protect your personal data in accordance with the applicable regulations, in particular not to disclose them to unauthorized persons and to process them solely for the purposes set out in this Privacy Policy.

Personal data is protected against unauthorized access to unauthorized persons, taking away by unauthorized persons, destruction, loss, damage or change and processing incompatible with the provisions of generally applicable law. We apply appropriate security measures to protect your data. These include internal controls of collected data, storage and processing procedures and physical and IT security measures to protect against unauthorized access to systems in which we store personal data.

Recipients of personal data

The recipients of your personal data will be entities cooperating with us such as entrepreneurs providing hosting of our services, software maintenance support, electronic payment operators and other subjects with whom we cooperate in order to run the business. With all of these subjects we concluded an agreement to protect your personal data.

Your personal data will not be transferred to a third country or to an international organization.

Legal basis for the processing of personal data

The legal basis for the processing of data is art. 6(1)(b) and article 6(1)(f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation, hereinafter: "GDPR").

First of all, we must process your personal data in order to be able to provide the Service (Article 6 (1) (b) of the GDPR), for example to: deliver the Service; manage your account; provide support; enable payment, handle complaints and also to perform duties resulting from legal provisions, including tax and accounting regulations.

On the basis of legitimate interest pursued by the administrator or a third party, we will also process your data for the purpose of direct marketing of our goods or services and goods or services of entities cooperating with us (our Partners). According to article 6(1)(f) of the GDPR, the data controller may invoke a legitimate interest as a basis for processing when processing is necessary for purposes arising from legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. This justified interest is to reach specific group of clients with advertising message.

Transmission of commercial information by means of electronic communication

The transmission of commercial information by means of electronic communication may only take place after obtaining your consent.

You can withdraw your consent to receive commercial information by e-mail an any time. All you have to do is click on the link to unsubscribe from the mailing database at the end of the message containing commercial information or send us an e-mail with information about the withdrawal of consents to the:


Like most websites, our website collects "cookie" files. They contain textual content that may contain personal data in the form of the computer's IP address and a unique device identifier stored in the file. These files are not stored on the company's servers, and data from them are only read when visiting the website. More information about "cookies" can be found at page.

The legal basis for the collection of your data read from "cookies" is Article 6 (1) (f) of the GDPR, allowing the processing of personal data to achieve the legitimate purpose of the controller. The purpose is to adapt the website to individual user settings and to remember the data entered by the user related to the use of the website, as well as to conduct statistical analysis of users and website visitors for the needs of the site administrator.

You can opt out of the collection of "cookies" by selecting the appropriate settings of the browser you use, however, it should be remembered that in such a case the use of all the functions of the site may be difficult.

The "cookie" files processed by us can include:

You can access your data in the form collected by analyzing the content of "cookies", in the content in which they are on your computer, which are then used by the site and delete them at any time.

You have the right to remove them, raise objections to their processing, as well as the right to file a complaint to supervisory authority.

If you have any questions regarding this privacy policy, please send your questions and comments to: